Job Description
Join our award-winning hospitality team as a Front Desk Agent at the heart of downtown Minneapolis! No prior experience is required – we provide comprehensive training for motivated individuals. This part-time position offers flexible scheduling, competitive pay, and growth opportunities within our luxury hotel chain. Enjoy complimentary meals, employee discounts, and a vibrant work culture in Minnesota's most dynamic city.
As the first point of contact for our international guests, you'll create memorable experiences while mastering hotel operations. Perfect for students, career-changers, or hospitality enthusiasts seeking a rewarding part-time role with advancement potential.
Responsibilities
- Deliver exceptional customer service to guests via phone, email, and in-person interactions
- Manage check-in/check-out procedures using our modern property management system
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/maintenance teams
- Process payments, manage reservations, and maintain accurate guest records
- Upsell hotel amenities and local attractions to enhance guest experiences
- Perform daily audits and ensure front desk operations meet brand standards
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic computer literacy and ability to learn new software quickly
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- No prior hotel experience required – training provided