Job Description
Join the prestigious Grand Houston Hospitality Group as a Guest Service Associate. We are looking for passionate individuals to join our dynamic team and provide exceptional hospitality experiences to our guests.
Our hotel is a beacon of luxury in the heart of downtown Houston. We pride ourselves on our attention to detail and our commitment to creating memorable stays for every visitor. If you thrive in a fast-paced environment and have a knack for making people feel welcome, we want to hear from you.
Why Join Us?
- Competitive hourly wage with shift differentials.
- Comprehensive health, dental, and vision insurance.
- Discounted dining and spa services.
- Opportunities for advancement within the luxury hospitality sector.
Responsibilities
- Greet and welcome guests warmly, providing a personalized check-in and check-out experience.
- Manage hotel reservations and room assignments efficiently using our Property Management System (PMS).
- Respond to guest inquiries and resolve complaints promptly to ensure high satisfaction levels.
- Monitor the lobby area to ensure safety and security protocols are followed during all shifts.
- Collaborate with housekeeping and maintenance teams to address guest requests immediately.
- Maintain a high standard of personal appearance and grooming at all times.
- Handle cash handling and credit card transactions accurately and securely.
Qualifications
- Minimum of 1-2 years of experience in customer service or hospitality.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel PMS software is a plus.
- High school diploma or equivalent required.
- Ability to stand for extended periods and lift moderate amounts of weight.
- Fluency in a second language is highly desirable.