Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent for our prestigious Fresno location. We're seeking a charismatic professional to deliver exceptional guest experiences during our vibrant night shift operations. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in California's Central Valley hospitality scene.
What We Offer:
- Health insurance and retirement benefits
- Free employee meals and accommodation discounts
- Recognition programs and performance bonuses
- Professional development training
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservation inquiries and room assignments
- Handle billing discrepancies and payment processing
- Coordinate with housekeeping and security teams
- Respond to guest requests 24/7 with professionalism
- Maintain accurate shift reports and logs
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Basic math and cash handling abilities
- Texas state alcohol certification (TABC)
- Valid California driver's license