Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the first point of contact for our guests. We're urgently hiring motivated professionals to deliver exceptional hospitality in a vibrant setting. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Illinois' premier hospitality destinations.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using hotel management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through professional appearance and service excellence
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency in PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of local attractions and transportation