Job Description
Join our award-winning team at the prestigious Grand Hospitality Group in Philadelphia! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown hotel. This role offers competitive weekly pay, comprehensive benefits, and opportunities for career growth within our expanding hospitality network. As the first point of contact for our international guests, you'll embody our commitment to excellence while enjoying Philadelphia's vibrant culture and attractions.
Responsibilities
- Manage seamless check-in/check-out processes for 150+ daily guests using Opera PMS
- Handle reservation modifications, cancellations, and room upgrades with precision
- Resolve guest inquiries and service issues within 15-minute response time
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate housekeeping and maintenance requests via digital communication systems
- Execute upselling strategies for premium room categories and dining packages
- Maintain accurate guest profiles and preference records in CRM system
Qualifications
- Minimum 1 year front desk or hospitality customer service experience
- Proficiency in hotel management systems (Opera, Cloudbeds preferred)
- Exceptional communication skills with multilingual capabilities a plus
- Ability to multitask in high-volume environments during peak seasons
- Basic knowledge of Philadelphia attractions and transportation systems
- Flexible availability including weekends, holidays, and overnight shifts
- High school diploma; hospitality certification or degree advantageous