Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent and kickstart your hospitality career! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in our vibrant Houston location. Enjoy flexible shift schedules while mastering essential hotel operations in a supportive, growth-oriented environment. Your journey in hospitality starts here!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle phone calls, emails, and in-person inquiries with professionalism
- Process payments and resolve billing discrepancies accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain a clean, organized front desk and lobby area
- Uphold brand standards through exceptional service delivery
- Assist with basic administrative tasks and report preparation
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED)
- Basic computer proficiency and comfort with digital systems
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability for day/night/weekend shifts
- Positive attitude and commitment to guest satisfaction
- Reliable transportation to work location