Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests at our luxury downtown Chicago location. As the first point of contact, you'll embody our commitment to excellence while working in a dynamic, fast-paced environment with growth opportunities into management roles. Enjoy competitive pay, comprehensive benefits, and a supportive team culture that values your development.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel property management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly and professionally, ensuring satisfaction
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Market hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk area at all times
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 0-2 years customer service or hospitality experience (entry-level welcome)
- Exceptional communication and interpersonal skills
- Proficiency in basic computer systems and reservation software
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Professional appearance and positive attitude