Job Description
Start your hospitality career with no experience required! Grand Hospitality Group is seeking enthusiastic Front Desk Agents to join our dynamic team in Tucson. We provide comprehensive training and career growth opportunities in a vibrant downtown location. As the first point of contact, you'll create memorable guest experiences while developing valuable customer service and operational skills. Perfect for career changers or recent graduates looking to enter the hospitality industry.
Responsibilities
- Efficiently check guests in/out using property management systems
- Handle phone inquiries and reservations with exceptional professionalism
- Process payments and manage cash drawer accurately
- Assist guests with special requests and local recommendations
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns promptly and diplomatically
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn systems
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-first mindset
- Flexible availability including weekends/holidays
- No prior experience necessary - we train!
- Valid Arizona driver's license preferred