Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant El Paso, TX! We're seeking charismatic professionals to deliver exceptional guest experiences while enjoying the stability of weekly pay. As a cornerstone of our operations, you'll create memorable stays for international travelers, business professionals, and leisure guests. Our competitive benefits package includes health insurance, paid time off, and career advancement opportunities in one of America's fastest-growing hospitality markets.
Located minutes from downtown El Paso and Sun Bowl Stadium, our hotel offers a dynamic work environment where your contributions directly impact guest satisfaction. We pride ourselves on fostering a supportive team culture that values diversity, professionalism, and exceptional service.
Responsibilities
- Seamlessly manage guest check-ins/check-outs using our proprietary PMS system
- Handle reservation inquiries and optimize room occupancy rates
- Resolve guest complaints with empathy and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate phone systems and manage communications channels
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Minimum 1 year front desk or customer service experience
- Fluency in English and Spanish (bilingual candidates strongly preferred)
- Proficiency with Opera, Cloudbeds, or similar PMS software
- Exceptional multitasking and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license and reliable transportation