Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent for weekend shifts in vibrant Long Beach! We're seeking charismatic professionals to deliver exceptional guest experiences at our oceanfront property. This role offers competitive pay, flexible scheduling, and growth opportunities within our renowned hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage check-in/check-out processes with speed and accuracy
- Handle guest inquiries via phone, email, and in-person
- Process reservations and room assignments using Opera PMS
- Resolve guest complaints with empathy and solution-focused approaches
- Coordinate housekeeping and maintenance requests
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in reservation systems (Opera PMS preferred)
- Exceptional communication and multitasking abilities
- Flexible weekend availability (Fri-Sun shifts)
- Basic math and cash handling skills
- Positive attitude under pressure
- Valid CA driver's license (if required for errands)