Job Description
Join the dynamic team at Grand Plaza Hotel, Sacramento’s premier hospitality destination! We’re seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our fast-paced, award-winning environment. This entry-level role offers comprehensive training, competitive compensation, and growth opportunities within our renowned hotel chain. Perfect for career starters seeking flexible shift work in the heart of California’s capital.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, resolve complaints, and provide local area recommendations
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through professional communication and appearance
- Monitor front desk operations during assigned shifts (nights, weekends, holidays)
- Execute emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Basic computer proficiency with ability to learn reservation systems
- Exceptional customer service and communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Detail-oriented with strong problem-solving abilities
- Previous hospitality experience beneficial but not required
- Must pass background check and drug screening