Job Description
Join our award-winning luxury hotel as a Front Desk Agent and be the first point of contact for our distinguished guests. We're seeking a polished hospitality professional to deliver exceptional service while managing check-in/out processes, reservations, and guest inquiries. This full-time position offers competitive compensation, comprehensive benefits, and career advancement opportunities in one of Charlotte's premier hospitality destinations.
Responsibilities
- Manage seamless guest check-in/out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and concierge teams
- Uphroom brand standards through consistent service delivery
- Assist with special requests and VIP guest arrangements
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid North Carolina driver's license (if required for transportation duties)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and services
- High school diploma or equivalent required