Job Description
Join our award-winning luxury beachfront resort in San Diego! We're seeking a dynamic Guest Experience Manager to elevate our world-class hospitality. At Pacific Sands, you'll craft unforgettable stays for discerning travelers while leading a passionate team in our vibrant coastal paradise. Enjoy competitive benefits, career growth opportunities, and work in an environment that celebrates excellence.
Responsibilities
- Deliver exceptional guest experiences through personalized service and anticipatory care
- Train and mentor front desk staff on luxury service standards and conflict resolution
- Oversee daily operations including check-in/check-out processes and VIP arrangements
- Collaborate with housekeeping, concierge, and F&B teams to ensure seamless guest journeys
- Implement and monitor guest satisfaction metrics with continuous improvement initiatives
- Manage inventory for guest amenities and ensure operational excellence
- Respond to guest inquiries and resolve complaints with empathy and efficiency
Qualifications
- 3+ years in luxury hotel management or senior guest services role
- Proven leadership experience with team development and training
- Expert knowledge of Opera or similar hotel management systems
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Valid California Food Handler certification preferred
- Flexibility to work evenings, weekends, and holidays
- Fluency in English; Spanish proficiency a plus