Job Description
Join our award-winning downtown hotel team as a Front Desk Agent and deliver exceptional guest experiences in the heart of Omaha! We're seeking charismatic professionals who thrive in fast-paced environments and take pride in creating memorable stays for business and leisure travelers. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Nebraska's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries, requests, and resolve service issues promptly
- Process payments and manage billing discrepancies with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell room upgrades, dining packages, and local attractions
- Maintain accurate guest records and confidential information
- Execute emergency procedures and security protocols
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Nebraska driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Strong attention to detail and organizational abilities