Job Description
Join our award-winning team at the prestigious Oceanview Resort & Spa in Virginia Beach! We're seeking an enthusiastic Front Desk Agent to deliver exceptional guest experiences and drive operational excellence. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within a luxury coastal property. If you thrive in fast-paced hospitality environments and possess exceptional customer service skills, apply today to become part of our dynamic team!
Responsibilities
- Manage seamless check-in/check-out processes using OPERA property management system
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and F&B departments for guest needs
- Upsell resort amenities, dining packages, and room upgrades
- Maintain accurate reservation records and room status updates
- Execute emergency procedures and security protocols as needed
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with PMS systems (OPERA preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Valid Virginia driver's license (for va/shuttle duties)
- Basic knowledge of local attractions and transportation