Job Description
Embark on an exciting hospitality career with no experience required! The Grand Charlotte Hotel is seeking energetic Guest Services Representatives to create memorable experiences for our downtown guests. As a key member of our team, you'll be the first point of contact, embodying our commitment to exceptional service while growing professionally in one of Charlotte's premier hotels.
We provide comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for career changers, recent graduates, or anyone passionate about hospitality!
Responsibilities
- Deliver warm, personalized welcome experiences to all hotel guests
- Efficiently manage check-in/check-out processes and reservations
- Address guest inquiries with professionalism and local expertise
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate guest records
- Uphold brand standards through consistent service delivery
- Contribute to a positive, collaborative team culture
Qualifications
- No prior experience required – we train our team!
- High school diploma or equivalent (current students welcome)
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and problem-solving mindset
- Flexibility to work weekends, evenings, and holidays
- Basic computer proficiency
- Valid North Carolina driver's license (if required for errands)