Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic hospitality professionals to create memorable guest experiences at our flagship Austin property. This entry-level role is your gateway to a thriving career in luxury hospitality, offering comprehensive training and growth opportunities. If you're passionate about service excellence and thrive in dynamic environments, apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest requests and resolve issues promptly to maintain satisfaction
- Utilize PMS software (Opera) for daily front desk operations
- Process payments and maintain accurate financial documentation
- Conduct property tours and upsell hotel services to guests
Qualifications
- High school diploma or equivalent required
- 0-2 years of hospitality or customer service experience preferred
- Proficiency in Microsoft Office and reservation systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and services