Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels Portland! We're seeking a dynamic professional to deliver exceptional guest experiences in our vibrant downtown location. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hotel chain. You'll be the face of our brand, ensuring seamless operations while creating memorable stays for international and domestic travelers.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and special requests
- Resolve guest inquiries and issues proactively with empathy
- Operate PMS systems (Opera) and maintain accurate records
- Coordinate with housekeeping, maintenance, and security teams
- Process payments, manage cash handling, and generate reports
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years front desk or hospitality experience preferred
- Proficiency in PMS systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexibility for rotating shifts (days, evenings, weekends)
- Valid Oregon hospitality certification (or willing to obtain)
- Basic knowledge of Portland attractions and transportation