Job Description
Join our award-winning team at the Grand River Hotel Memphis, where Southern hospitality meets modern luxury! We're seeking a dynamic Front Desk Agent to create unforgettable experiences for our guests in the heart of downtown. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. If you thrive in fast-paced environments and possess exceptional communication skills, this is your opportunity to grow in a supportive, high-energy setting with competitive benefits and advancement opportunities.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel software
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Upsell rooms, amenities, and local attractions to enhance guest experience
- Operate switchboard and manage multi-line phone systems
- Assist with VIP arrivals and special requests
Qualifications
- 1+ years hotel or customer service experience preferred
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Basic math and cash handling skills
- Flexible availability including nights, weekends, and holidays
- Positive attitude with a passion for hospitality