Job Description
Join our award-winning hospitality team at the Grand Hotel Group, where every shift creates memorable experiences! We're seeking dynamic Part-Time Hotel Associates to provide exceptional guest services during flexible shifts. Perfect for students, night owls, or those seeking supplemental income, this role offers competitive pay and opportunities for growth in a luxury environment. Enjoy free meals, employee discounts, and a vibrant workplace culture centered on excellence.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and concierge assistance
- Manage room inventory and coordinate with housekeeping for seamless turnover
- Handle guest inquiries and resolve issues promptly using hotel systems
- Maintain security protocols and monitor access during assigned shifts
- Process payments and operate POS systems accurately
- Collaborate with cross-functional teams for smooth operations
- Uphold brand standards and cleanliness throughout public areas
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or hotel experience
- Flexible availability including nights, weekends, and holidays
- Strong communication and conflict resolution skills
- Basic proficiency in hotel management software (Opera/Micros)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Valid North Carolina Food Handler's certification (or willingness to obtain)
- Positive attitude with problem-solving mindset