Job Description
Join our award-winning team at Grand Mesa Hospitality as a Night Shift Front Desk Agent! We're seeking a dedicated professional to deliver exceptional guest experiences during evening hours in our vibrant Mesa location. This role is perfect for night owls who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Apply today and become part of our commitment to excellence!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Manage reservations, room assignments, and occupancy reports
- Serve as first responder for emergency situations and security protocols
- Process payments, balance cash drawers, and maintain financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during high-volume periods
- Valid Arizona driver's license with clean driving record
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of hotel safety procedures and emergency protocols
- High school diploma or equivalent required