Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the vibrant heart of Austin! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and concierge services. This part-time role offers flexible scheduling, competitive compensation, and opportunities for career growth within our luxury hotel chain.
Enjoy a dynamic work environment where your customer service skills shine, with comprehensive training and a supportive team culture. Perfect for students or professionals seeking flexible hours without compromising on professional development.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera property management system
- Handle reservation inquiries, modifications, and cancellations with precision
- Process payments, manage cash handling, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet departments for guest requests
- Resolve guest concerns promptly while maintaining brand service standards
- Perform lobby area maintenance and ensure cleanliness at all times
- Upsell hotel amenities and special packages to enhance guest experience
Qualifications
- Minimum 6 months hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution abilities
- Strong attention to detail with multitasking capabilities
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license and reliable transportation
- Basic knowledge of Austin attractions and local services