Job Description
Join our award-winning team as a Front Desk Agent at the heart of Minneapolis' vibrant hospitality scene! We're seeking energetic, service-minded individuals to deliver exceptional guest experiences at our downtown luxury property. This entry-level role offers comprehensive training, career advancement opportunities, and a dynamic work environment where your smile makes a difference. Enjoy competitive benefits, flexible scheduling, and the chance to grow within our expanding hospitality brand.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service excellence
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- 0-2 years customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Proficiency with basic computer systems and software
- Flexible availability including weekends and holidays
- Professional appearance and positive demeanor
- Ability to stand for extended periods