Job Description
Join our award-winning team at Grandview Hotel Columbus, where exceptional hospitality meets vibrant city energy! We're seeking passionate professionals to create unforgettable guest experiences in the heart of Ohio's capital. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a luxury setting. Why work with us? We offer paid training, employee discounts, health insurance, and a supportive culture that values your contributions. Be part of Columbus's premier hospitality destination!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room allocations for maximum occupancy
- Resolve guest inquiries promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments accurately and maintain financial transaction records
- Uphold strict safety protocols and emergency response procedures
- Train new team members on service excellence systems
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Ohio driver's license (if required for airport shuttles)
- High school diploma or equivalent (degree preferred)
- Ability to lift 25 lbs and stand for extended periods
- Ohio hospitality certification (or willingness to obtain)