Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences while managing check-in/check-out processes. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Perfect for detail-oriented individuals with a passion for service excellence.
Responsibilities
- Manage seamless guest check-in/check-out procedures using PMS systems
- Handle guest inquiries, requests, and complaints with exceptional professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and concierge departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain organized front desk documentation and reports
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent; hospitality degree preferred