Job Description
Join our award-winning luxury hotel in the heart of Memphis! As a Front Desk Agent, you'll be the first impression for our guests, delivering exceptional service with genuine Southern hospitality. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with empathy and quick resolution
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Promote hotel amenities and local Memphis attractions
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required
- Basic knowledge of Memphis tourism and attractions
- Flexible availability including nights, weekends, and holidays