Job Description
Join our award-winning team at Oakland Hospitality Group as a Front Desk Agent and be the first point of contact for our guests. We're seeking a passionate hospitality professional to deliver exceptional service in our vibrant downtown Oakland location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic work environment. This full-time role requires flexibility with day/evening/weekend shifts.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage room assignments and inventory with real-time software
- Handle guest inquiries, requests, and resolve service issues promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance departments
- Implement safety protocols and emergency procedures
- Upsell hotel services and amenities to enhance guest experience
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license preferred
- Basic knowledge of Oakland attractions and transportation