Job Description
Join our award-winning team at Capital Hospitality Group and launch your hospitality career in the heart of Washington DC! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our prestigious downtown locations. No prior experience required—just your passion for service and a commitment to excellence. We provide comprehensive training, career advancement opportunities, and a dynamic work environment where your growth is our priority.
Responsibilities
- Deliver warm, professional greetings and check-in/out services to all guests
- Manage reservations, room assignments, and billing inquiries with precision
- Respond promptly to guest requests and resolve issues with empathy
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
- Act as a local resource for guests regarding attractions and services
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency in basic computer systems (training provided)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work weekends, evenings, and holidays
- No prior experience necessary—comprehensive training provided