Job Description
Join our award-winning downtown Louisville hotel as a Front Desk Agent and be the first point of contact for our valued guests. We're seeking energetic professionals to deliver exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate openings available – apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and professionally
- Process payments, manage cash floats, and balance daily transactions
- Coordinate with housekeeping, maintenance, and dining departments
- Uphold brand standards for cleanliness and safety protocols
- Assist with valet services and luggage handling when needed
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in Opera or similar hotel management software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic mathematical aptitude for financial transactions
- Valid driver's license preferred for valet duties
- High school diploma or equivalent required
- Ability to stand for extended periods