Job Description
Join our award-winning team as a Front Desk Agent at the Grand Horizon Hotel in vibrant Portland! No prior experience is needed – we provide comprehensive training to launch your hospitality career. You’ll be the first face our guests see, creating memorable experiences while working in a modern, supportive environment. Enjoy competitive pay, benefits, and growth opportunities in one of Oregon’s most dynamic cities. If you’re passionate about service and eager to learn, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/check-out services with a warm, professional demeanor
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and escalate issues when necessary
- Maintain detailed records of guest preferences and special requests
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Utilize hotel management software efficiently (training provided)
- Uphold brand standards and cleanliness protocols at all times
Qualifications
- No experience required – we train all new hires!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Valid Oregon driver’s license preferred (not required)