Job Description
Join our award-winning luxury hotel in the heart of Boston! The Beacon Hotel & Residences is seeking a passionate Front Desk Agent to deliver world-class hospitality to our discerning guests. Located in the vibrant Back Bay neighborhood, our iconic hotel combines historic charm with modern sophistication. As the first point of contact, you'll create memorable experiences while managing all guest interactions with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera PMS
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and efficiency
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with area recommendations
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Valid Massachusetts Food Handler's certification preferred
- Ability to work flexible shifts including nights/weekends
- Fluency in English; Spanish or French a plus
- Strong attention to detail and multitasking abilities
- Professional appearance and Boston hospitality knowledge