Job Description
Join our award-winning team at Grand Harbor Hotel, where exceptional hospitality meets Baltimore's vibrant waterfront. We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of Maryland's most iconic hotels.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and guest requests efficiently
- Resolve guest inquiries and concerns with empathy and solutions-oriented mindset
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and billing information
- Upsell hotel amenities and services to enhance guest satisfaction
- Contribute to a positive team environment through collaboration
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Rainmaker)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- High school diploma or equivalent required
- Flexible availability including weekends and holidays
- Basic knowledge of Baltimore attractions preferred