Job Description
Embark on an exciting hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents in Charlotte, NC to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to launch your career in the heart of North Carolina's vibrant tourism scene. Join our award-winning team and grow your skills while making meaningful connections with travelers from around the world.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain a clean and welcoming lobby environment
Qualifications
- High school diploma or equivalent
- Positive attitude and customer service mindset
- Basic computer literacy
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (nights/weekends)
- Professional appearance and demeanor
- No experience necessary – training provided