Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Hotel Atlanta! As the first point of contact for our distinguished guests, you'll deliver exceptional service while showcasing your passion for hospitality. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in the heart of Georgia's capital. Apply today to become part of Atlanta's premier hospitality experience!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage multi-line phone system and respond to guest inquiries promptly
- Process payments and handle cash/credit transactions securely
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize hotel management software (Opera) for operations
- Upsell hotel amenities and services to enhance guest experience
- Resolve guest concerns with professionalism and discretion
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency in hotel management systems (Opera/Micros)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- Positive attitude with genuine hospitality passion
- Valid driver's license (for property errands if needed)