Job Description
Join our award-winning luxury resort in the heart of Austin! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences. This full-time position offers competitive pay, comprehensive benefits, and opportunities for growth in the hospitality industry. Work in a dynamic environment where your passion for service shines bright. Apply today to become part of our renowned team!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations and room assignments using OPERA property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies for premium services and amenities
- Conduct daily audits of front desk operations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (OPERA preferred)
- Exceptional communication and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- High school diploma or equivalent required
- Texas Food Handler certification (or willingness to obtain)