Job Description
Join our award-winning hospitality team at the Omaha Grand Hotel, where we deliver exceptional guest experiences in the heart of downtown Omaha. As a Front Desk Agent, you'll be the first point of contact for our international and domestic guests, embodying our commitment to luxury service and local charm. We offer competitive compensation, comprehensive benefits, and a dynamic work environment in one of Nebraska's most vibrant cities. If you're passionate about hospitality and eager to grow your career in a premium setting, apply today!
Responsibilities
- Provide exceptional check-in/check-out experiences with warm, personalized service
- Manage reservations, room assignments, and guest inquiries with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Utilize hotel management systems (Opera/PMS) efficiently
- Assist with concierge services and local recommendations
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years of customer service experience in hotel/retail environment
- Proficiency in hotel management software and basic MS Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking abilities
- Valid driver's license and reliable transportation
- Basic knowledge of Omaha attractions and local amenities