Job Description
Join our award-winning team at the Grand Minneapolis Hotel as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. This role offers flexible scheduling, competitive pay, and opportunities for growth within our luxury hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Check guests in/out efficiently with warm, personalized service
- Manage reservations and handle billing inquiries with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local expert, recommending attractions and dining options
- Uphold brand standards for cleanliness and professionalism at all times
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (Opera, etc.)
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Basic computer literacy and typing proficiency
- Positive attitude and team-oriented mindset