Job Description
Join our dynamic hospitality team at Grand Plaza Hotel in sunny Tampa, Florida! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences with weekly pay and competitive compensation. This role is perfect for hospitality professionals who thrive in fast-paced environments and value work-life balance. Enjoy our modern downtown location, comprehensive benefits package, and opportunities for career growth within our award-winning hotel chain. Immediate openings available with flexible scheduling options.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage billing processes and handle payment transactions securely
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Tampa area attractions and services
- Flexible availability including weekends, nights, and holidays
- Valid Florida driver's license preferred
- High school diploma or equivalent required