Job Description
Join our dynamic hospitality team as an Entry-Level Front Desk Agent at the prestigious Grand City Hotel in downtown San Francisco! This full-time position offers flexible shift work including evenings, weekends, and holidays. We're seeking energetic, guest-focused individuals to create memorable experiences while handling check-ins, managing reservations, and ensuring seamless operations. Perfect for career starters with a passion for service and a desire to grow in the luxury hospitality industry. Comprehensive training provided!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and cancellations with precision
- Address guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams for room readiness
- Provide local recommendations and information to enhance guest experiences
- Multitask between phone inquiries, in-person guests, and administrative tasks
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Basic computer proficiency with experience in reservation systems
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities and attention to detail
- Prior customer service experience preferred but not required
- Professional appearance and positive attitude
- Must be authorized to work in the United States