Job Description
Join our award-winning hotel team in sunny Tampa! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in a dynamic hospitality environment. Enjoy weekly pay, competitive benefits, and opportunities for career growth. Our ideal candidate thrives in fast-paced settings and embodies our commitment to excellence.
As the first point of contact, you'll manage check-ins, handle reservations, and resolve inquiries with professionalism. We offer comprehensive training, flexible scheduling, and a supportive team culture. If you're passionate about service and ready to shine, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints with empathy and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera)
- Exceptional communication and multitasking abilities
- Basic knowledge of Tampa attractions and transportation
- Flexible availability including weekends and holidays
- Valid Florida driver's license preferred