Job Description
We are currently seeking a dedicated Front Desk Agent to join our high-performing team in San Jose, CA. As part of our rapid expansion and urgent hiring initiative, we are looking for motivated individuals to handle our front desk operations across various shifts.
This role offers an excellent opportunity for those seeking shift work flexibility. Whether you are a night owl or prefer daytime shifts, we have positions available to fit your schedule. You will be the first point of contact for our valued guests, ensuring a welcoming and professional experience.
Responsibilities
- Manage the front desk operations efficiently, including check-ins and check-outs.
- Answer incoming calls and respond to guest inquiries promptly and professionally.
- Handle cash handling and credit card transactions with accuracy.
- Monitor building security and safety protocols at all times.
- Maintain the cleanliness and organization of the lobby and reception area.
- Resolve guest complaints and issues using sound judgment and empathy.
- Assist with administrative tasks and data entry as needed.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in Microsoft Office Suite and property management systems.
- Must be reliable, punctual, and able to work well under pressure.