Job Description
Join our dynamic hospitality team at Grand Hotel Miami! We're urgently seeking a passionate Front Desk Agent to deliver exceptional guest experiences in the heart of South Beach. As the first point of contact, you'll create memorable moments for international travelers and local visitors alike. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in one of Miami's premier luxury properties. Apply today to become part of our award-winning team!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with empathy and resolve promptly
- Process payments using POS systems and maintain accurate records
- Coordinate with housekeeping, maintenance, and security teams
- Provide local recommendations and assist with travel arrangements
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Miami attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid Florida driver's license (preferred)