Job Description
Join our award-winning team as an entry-level Front Desk Agent at the heart of Nashville's vibrant hospitality scene! We're seeking energetic individuals passionate about creating memorable guest experiences. As the first point of contact, you'll embody Southern charm while managing check-ins, resolving inquiries, and ensuring seamless operations. This role offers rapid career growth in luxury hospitality with comprehensive training and a supportive team environment.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local recommendations for attractions and dining
- Maintain a clean and organized lobby area
- Assist with concierge services as needed
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience
- Proficiency in basic computer applications (MS Office, PMS systems)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with genuine hospitality passion