Job Description
Join the heart of hospitality at Grand Memphis Hotel! We're seeking a charismatic Front Desk Agent to create memorable guest experiences in the vibrant city of Memphis. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive training, and opportunities for career growth in one of Tennessee's most iconic destinations.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel software systems
- Handle reservation inquiries and modifications with accuracy
- Resolve guest concerns promptly and maintain high satisfaction
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations to enhance guest experiences
- Maintain cleanliness and organization at the front desk area
Qualifications
- Previous customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic math and cash handling skills
- Positive attitude and professional appearance