Job Description
Join our award-winning team at the Grand Capital Hotel, where luxury meets hospitality excellence. We're seeking a charismatic Front Desk Agent to become the heart of our guest experience in the nation's capital. As the first point of contact, you'll embody our commitment to exceptional service while managing seamless check-in/check-out processes, resolving guest inquiries, and optimizing room assignments. This role offers competitive compensation, comprehensive benefits, and career growth opportunities within a prestigious hotel chain.
Responsibilities
- Deliver personalized guest check-in/check-out experiences using Opera PMS system
- Manage reservations, room assignments, and occupancy reports
- Handle guest inquiries with professionalism and local expertise
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for premium rooms and amenities
- Maintain accurate guest records and confidentiality protocols
Qualifications
- 2+ years hotel front desk or high-end hospitality experience
- Proficiency in Opera PMS or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Washington DC attractions and services
- High school diploma or equivalent; hospitality certification preferred