Job Description
Join our award-winning hospitality team at the Metropolitan Hotel Group! We're seeking passionate individuals to kickstart their careers in luxury hotel management as Front Desk Agents. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservation systems, and hotel operations. Enjoy competitive pay, benefits package, and growth opportunities within our Seattle-based hotel chain.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out processes
- Manage reservation systems and optimize room assignments
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium services
- Maintain security protocols for guest and property safety
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Proficiency with basic computer systems
- Flexible availability including weekends/holidays
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods
- Willingness to learn hospitality-specific software