Job Description
Join our award-winning luxury hotel in the heart of Miami Beach! We're seeking a dynamic Hotel Operations Manager to lead our guest experience team. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in Florida's thriving hospitality industry. If you're passionate about creating memorable stays and driving operational excellence, apply today to become part of our renowned team.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services teams
- Implement and maintain service standards exceeding guest expectations
- Manage staff scheduling, training, and performance evaluations
- Resolve guest concerns promptly and maintain high satisfaction scores
- Collaborate with sales and marketing on guest experience initiatives
- Ensure compliance with health, safety, and accessibility regulations
- Analyze operational metrics to identify improvement opportunities
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 5 years hotel operations experience with 2+ in management
- Strong leadership and team development skills
- Proficiency in hotel management software (Opera, Amadeus)
- Exceptional problem-solving and conflict resolution abilities
- Valid Florida Food Handler and Hotel Manager certifications
- Fluency in English and Spanish preferred