Job Description
Join our award-winning luxury hotel in the heart of Washington, DC as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences while managing all front desk operations. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
As the first point of contact for our international guests, you'll embody our brand's commitment to excellence through personalized service, seamless check-in/check-out processes, and local expertise. Our ideal candidate thrives in fast-paced environments and takes pride in creating memorable stays.
Responsibilities
- Efficiently manage guest check-in/out procedures using Opera PMS system
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, concierge, and maintenance departments
- Upsell hotel amenities, dining options, and special promotions
- Maintain security protocols and guest confidentiality standards
- Prepare daily reports and occupancy forecasts for management
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Valid driver's license and reliable transportation
- Ability to work flexible shifts, weekends, and holidays
- Basic knowledge of Washington, DC attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Fluency in English; Spanish proficiency strongly preferred