Job Description
Join the vibrant heart of hospitality at Grand Oasis Hotel in Las Vegas! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the world's entertainment capital. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. If you thrive in fast-paced environments and have a passion for service, this is your chance to shine in the city that never sleeps!
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Handle guest inquiries with professionalism and local expertise
- Resolve complaints and coordinate with housekeeping/bell staff
- Process payments and maintain accurate guest records
- Upsell hotel amenities and promotional packages
- Collaborate with security team for guest safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Nevada gaming license (or willingness to obtain)
- Basic math and cash handling accuracy