Job Description
Join our award-winning team at Grand Beach Resort Orlando, where we create unforgettable guest experiences! We're seeking passionate individuals to fill our dynamic shift-based Front Desk Agent positions. This role is perfect for energetic professionals who thrive in fast-paced environments and love providing exceptional hospitality.
As a key ambassador of our resort, you'll manage guest check-ins/out, handle inquiries, and ensure seamless operations across all shifts. We offer competitive pay, flexible scheduling, and opportunities for advancement within our growing hospitality brand.
Responsibilities
- Efficiently manage guest check-in/check-out processes across assigned shifts
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize hotel management software (Opera) for reservation management
- Uphold resort standards for cleanliness and safety protocols
- Act as primary point of contact during shift transitions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in hotel management systems (Opera experience a plus)
- Basic mathematical skills for cash handling
- Valid Florida driver's license (if required for errands)
- Ability to stand/walk for extended periods during shifts